GAIA FOREVER
What is GAIA Forever?
A US brand focused on a clear at-home beauty ritual. Our flagship is the GAIA HALO LED Facial Light Mask.
Is this a medical device?
No. It is a consumer beauty device for personal care routines. It is not intended to diagnose, treat, cure, or prevent any disease.
What is the GAIA HALO?
A wearable LED facial light mask for guided sessions. Full specs, what’s included, and care notes are on the product page.
How often should I use it?
Follow the product page and Safety & Care guidance. Start conservatively and listen to your skin. Stop and contact support if you experience irritation.
Who should not use LED facial light devices?
If you are pregnant, have a photosensitive condition, take photosensitizing medication, have open wounds on the face, or have been advised by a clinician to avoid light therapy, do not use this product without professional medical advice. See Safety & Care.
Does color on screen match the product?
Slight variation between screens and production batches is normal.
Can I change or cancel an order?
Only before it is submitted for fulfillment. Email us immediately with your order number.
How do I track my order?
Use the tracking link in your shipping confirmation email, or see Track Order.
What if my order arrives damaged?
Contact us within 7 days of delivery with your order number and clear photos of the product and packaging.
Where do you ship?
As described in our Shipping Policy (United States focus). International shipping is not the default offering.
How long does delivery take?
Estimates are on the Shipping Policy page. They are not guaranteed delivery dates.
What is the return window?
See our Return and Refund Policy for eligibility, hygiene rules, and timelines.
Who pays return shipping?
For change-of-mind returns, typically the customer. For damaged, defective, or incorrect items we approve, we cover return shipping as stated in the policy.
How are refunds issued?
To the original payment method after approval and inspection. Your bank controls how quickly funds appear.
How can I reach support?
Email gaiaforever.store@outlook.com or use the contact page.
Response time?
We aim to respond within 24 hours on business days.
