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ORDER SUPPORT

Track your GAIA order.

Tracking is emailed as soon as it becomes available from the carrier. Follow these steps if you need help locating an order.

  1. 1 · Check your shipping confirmationOpen the email titled “Your order is on the way” and select the tracking button.
  2. 2 · Check spam or promotionsShopify order emails can sometimes be filtered outside your primary inbox.
  3. 3 · Contact Customer CareSend the name and email used at checkout plus your order number. Never send payment details.

Request tracking help

We reply within two business days.